You may return most new, unopened items with original tags still attached to the items within 30 days of delivery for a full refund minus the original shipping costs and minus any donation that was made.. If you want to return an item, you will be responsible for the return shipping fee getting the product back to us. Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.
- Any products that have been used, dirty, have dog hair on them, or are returned without original packaging or damaged packaging are not accepted.
- There are no restocking fees on brand new items returned in new, resell-able condition.
- Health products including shampoos, soaps, sprays, and opened vitamins are non refundable do to health & sanitation issues.
- Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Custom Items with your image can not be returned. We do our best to send mock up's for approval before printing. Once approved by the customer then item is then printed. No refunds will be issued.
- If donation to a charity is made and you are due a refund, you will get the price of the item refunded but not any donations made. Donations are irrevocable gifts.
If you would like to exchange an item, please place a new order for the correct size/color. Then simply return back the first order that you do not want and we will refund the first order entirely. When you return your order, please include the original packing slip so we can apply the return back to your account. Also please make a note in with it that you have already reordered and would like a refund on the returned item.
Refused / Return To Sender - If you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping. No exceptions.
You should expect to receive your refund within two to three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
To process an exchange or return, please ship the item(s) back to:
2833 Barcan Ct.
Charlotte, NC 28210
Please include the original packing slip, a copy of your receipt or your order number, name, address and reason for return with the item being returned.
We'll notify you via e-mail of your refund once we've received and processed the returned item.